Effective Date: August 18, 2024

Welcome to Ou La La Puzzles! This Terms of Service agreement (“Terms”) is between you (“you”, “your”, or “Customer”) and Ou La La Puzzles, EI (“we,” “our,” “us,” or “Ou La La Puzzles”), and governs your access to and use of our website located at www.oulalapuzzles.fr (the “Site”), including Ou La La Puzzles’s puzzle rentals, shop products, and events (together with the Site, and the content as defined below as the “Services”).

Please review these Terms carefully; by accessing or using any of the Services, including by creating an Account (as defined below), you acknowledge that you have read, understood, and agreed to be bound by these Terms.

These Terms are a legally binding contract between you and Ou La La Puzzles. By accepting these Terms, you represent that you are an individual of legal age to form a binding contract or, if you are not, that you have obtained parental or guardian consent to enter into these Terms. Under no circumstances may you access or use the Services if you are under thirteen (13) years old. Your access to and use of the Services in any way also means that you agree to all of these Terms, and these Terms will remain in effect while you access or use the Services. These Terms incorporate by reference any additional terms and conditions posted by Ou La La Puzzles through the Site, or otherwise made available to you by Ou La La Puzzles (the “Additional Terms”), and you understand and agree that by accessing or using any of our Services, you agree to also comply with all Additional Terms.

YOU AGREE THAT DISPUTES BETWEEN YOU AND US WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION, OR TO A TRIAL BY JURY.

The Services are controlled or operated (or both) from the European Union and are not intended to subject Ou La La Puzzles to any non-EU jurisdiction or law. Any use of the Site is at your own risk, and you must comply with all applicable laws, rules, and regulations in doing so. We may limit the Service’s availability at any time, in whole or in part, to any person, geographic area or jurisdiction that we choose.

Application of Conditions
The general conditions of Services apply exclusively to all Services concluded by Ou La La Puzzles. The information given in catalogs, price lists, websites, notes, etc. is given for information purposes only and may, as such, be modified by Ou La La Puzzles without notice. The mere fact of placing an order or accepting an offer from Ou La La Puzzles implies unreserved acceptance of these general conditions. These general conditions may be modified at any time and without notice by Ou La La Puzzles, the modifications then being applicable to all subsequent Services.

Orders
The sale of our Services on this site is exclusively reserved for the Customer, that is to say any natural person not acting as a trader and having the legal capacity to contract. Consequently, orders from professionals will not be honored by Ou La La Puzzles. In this regard, Ou La La Puzzles reserves the right to cancel any order of an abnormal nature such as an order relating to quantities of products exceeding the normal needs of a Customer or abnormal order flows at the same address, invoicing and/or delivery.

As part of orders placed on the website, www.oulalapuzzles.fr orders are effective from the date of debit of the account. The orders will be departured from Ou La La Puzzles’s business address.

Any offer of sale is subject to the availability of stocks. Any clause emanating from the Customer, not accepted in writing by Ou La La Puzzles which is in opposition to these general conditions or particularities defined in the price offer will be considered void. No unilateral cancellation of orders will be accepted without the agreement of Ou La La Puzzles.

Price
Ou La La Puzzles's price list does not constitute a sale. It can be modified unilaterally without prior information.
All prices are in net euros. VAT is not applicable due to Article 293B of the CGI, which provides a VAT exemption for self-employed individuals. Packaging, transportation and freight insurance costs are not included.

Delivery costs are invoiced in addition, they appear on the summary of the Customer's order before validation of the latter by the Customer. The total amount owed by the Customer is indicated on the order confirmation page.
The selling price of the Product is that in effect on the day of the order.

Ou La La Puzzles reserves the right to modify its prices at any time, while guaranteeing the Customer the application of the price in force on the day of the order.

Complaints and After-Sales Service
Upon receipt of the goods, the Customer must immediately check their condition and compliance with the Terms of Service.

Right of Withdrawal for Individuals
The Customer has a period of 30 days to inform Ou La La Puzzles by email contact@oulalapuzzles.fr or via the Contact Us page of their wish to withdraw, from the delivery of the last product or service of their order from the shop or event. Once Ou La La Puzzles is informed of this decision to withdraw, the Customer has an additional 30 days to return the products or Services from the shop or event concerned. Reimbursement of returned products and services will be made within a maximum period of 10 days from receipt of said Services from the shop or event.

In order to avoid any subsequent dispute, the particularity of puzzles being the risk of loss of pieces, it is recommended not to open the product if the Customer plans to use their right of withdrawal.

In the event of withdrawal by the Customer from this contract, Ou La La Puzzles will reimburse all payments received from the Customer Ou La La Puzzles will make the reimbursement using the same means of payment as that used by the Customer for the initial transaction unless the Customer and Ou La La Puzzles expressly agree on a different means; in any case, this reimbursement will not incur any costs for the Customer. Return costs are the responsibility of the Customer.

Termination of Use
You agree that we may, in our sole discretion, terminate your rental membership with or without notice, and for any reason, including, without limitation, breach of these Terms. Any suspected fraudulent, abusive, or illegal activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities.

Upon cancellation, your account will automatically close at the end of the billing cycle for which you have paid. Repeated failure to return puzzles with all of their pieces, or returning damaged puzzles or puzzle elements, will result in your account being charged a fee for the replacement of one or more puzzles in addition to cancelation of your account (€23 for puzzles with 500 pieces and €35 for puzzles with 750-1000 pieces). You will be sent a notice email concerning unreturned puzzles or missing pieces prior to your payment method being charged the fee. 

Upon termination, regardless of the reasons therefor, your right to use the services available on this Website immediately ceases, and you acknowledge and agree that we may immediately deactivate or delete your account and all related information and files in your account. Upon termination, you must return all puzzles, complete with all of its undamaged pieces. If you fail to return a puzzle or puzzles complete with all of its undamaged pieces, we reserve the right to charge you a fee for the replacement of the puzzle(s) damaged or not returned. We shall not be liable to you or any third party for any claims or damages arising out of any termination or any other actions taken by us in connection therewith. Liability for any unpaid fees shall survive any termination.

Fees and Billing
If you are a member to a Service on this Website that requires payment of a fee, you agree to pay all fees associated with such service. Our rental membership Service is offered at varying pricing plans. Your debit or credit card will be billed when the payment is due. All rental membership Service charges are billed in advance of service. You agree to provide us with accurate, complete, and updated billing and shipping information, including valid credit card information, your name, address. 

If, for any reason, your credit card company refuses to pay the amount billed for the service, you agree that we may, at our option, terminate your rental membership and require you to pay the overdue amount by other means acceptable to us.

You agree that until your rental membership is terminated, you will continue to accrue charges for which you remain responsible, even if you do not use the Service.

In the event legal action is necessary to collect on balances due, you agree to reimburse us for all expenses incurred to recover sums due, including attorney fees, costs, and other legal expenses.

Irreparably Damage to Pieces In the event that a puzzle is returned damaged from irreparably damaged, a fee will be charged to your account (see the amount below). Irreparably damage includes: bent or broken tabs, missing knobs, missing parts of the image, water damage, burn marks, or permanent stains that cannot be cleaned off.

Missing Pieces In the event that puzzles are returned with three or more missing pieces, a fee will be charged to your account (see the amount below).

Damage to Photos. In the event that a photo is not returned or returned damaged, a fee will be charged to your account (see the amount below). Damage includes: bent or being folded, ripping, water damage, burn marks, or permanent stains that cannot be cleaned off.Unreturned photos will also incur a charge.

Damage to Rental Boxes. In the event that a rental box is not returned or returned damaged, a fee will be charged to your account (see the amount below). Damage includes: bent or being folded, ripping, water damage, burn marks, or permanent stains (2.5cm+) that cannot be cleaned off.

Charges – €23 for puzzles with 500 pieces and €35 for puzzles with 750-1000 pieces. Photos - €5 per photo. Rental Boxes - €5 per photo.

Liability
The Services offered comply with current French legislation. Ou La La Puzzles cannot be held liable in the event of non-compliance with the legislation of the country where the Product is delivered (for example in the event of prohibition of a title or product). It is your responsibility to check with local authorities the possibilities of importing or using the Services you plan to order.

Ou La La Puzzles liability cannot be incurred in the event that the non-performance of its obligations is attributable either to the actions of a third party to the contract or to a case of force majeure as defined by French case law. Likewise, Ou La La Puzzles cannot be held liable for any inconveniences or damages inherent in the use of the Internet network, in particular an interruption or breakdown of service, an external intrusion or the presence of computer viruses.

Payment by Credit Card
The total amount owed by the Customer is indicated before final validation of the order on the Sites as well as in the confirmation email sent by the Ou La La Puzzles. The price is due in full after confirmation of the order. Payment for purchases is made using a payment card. We accept payments by credit card such as Mastercard and Visa.

To make payment, the Customer must provide certain information relating to the bank card including the name of the card holder, the bank card number, its expiration date and its cryptogram number. Payment for the order is made using the SSL/TLS secure payment solution. Payment will be considered validated after confirmation of the payment agreement made by the issuing organization. In the event of refusal by the bank, the order will be automatically canceled and Ou La La Puzzles will therefore be released from any obligation and responsibility towards the Customer.

Ou La La Puzzles also reserves the right to refuse any order from a Customer who has not fully or partially paid a previous order or with whom a dispute is in progress.

Changes
We may, at any time and without liability, suspend, modify, or discontinue all or part of the Services (including fee-based services, rental pricing plans, and to access to the Site via any third-party links). We encourage you to check our Site periodically for the most current Service offerings. Similarly, we may update the Content, including descriptions and specifications or any new features about the Services, and we reserve the right to remove any Content (as described below) at any time, for any reason (including, but not limited to, if someone alleges you contributed Content in violation of these Terms), in our sole discretion, and without notice. Ou La La Puzzles will have no liability for any change in the Services, or any suspension or termination of your access to Services. In the event you have prepaid for Services which we terminate, we will refund to you the pro rata balance of the remaining dues, fees, and/or charges incurred.

We also reserve the right to change these Terms at any time by notifying you of such changes by any reasonable means, including by posting the revised Terms on www.oulalapuzzles.fr.  At our discretion, we may also notify you of certain changes by sending you an email to the email address associated with your Account. You are responsible for providing us with your current email address when you create an Account, and, if your email address changes, for updating your Account information to reflect your new email address. Your continued use of the Services, including by renting or purchasing Products (as defined below) from us, following any changes to these Terms will indicate your acknowledgment of such changes and agreement to be bound by the revised Terms. Any changes to the Terms will not apply to any dispute between you and us that arises prior to the date on which we posted the revised Terms incorporating such changes or otherwise notified you of such changes. If you don’t agree with the new Terms, you may no longer access or use the Services.

Privacy
Your submission of information through the Services is governed by Ou La La Puzzles’s Privacy Policy. To review the current Ou La La Puzzles Privacy Policy, please click here.

Security and Password
You are solely responsible for maintaining the confidentiality of your password and account and for any and all statements made, and acts or omissions that occur through, the use of your password and account, including any mail sent and any charges incurred. Therefore, you must take steps to ensure that others do not gain access to your password and account. Our personnel will never ask you for your password. You may not transfer or share your account with anyone and we reserve the right to immediately terminate your account in the event of any unauthorized transfer or sharing thereof.

Intellectual Property
The general structure of the Site www.oulalapuzzles.fr, as well as the texts, graphics, images, sounds and videos composing it, are the property of Ou La La Puzzles. Any physical materials that display our service marks, names, and logos are the property of Ou La La Puzzles. Content may not be copied, modified, reproduced, republished, posted, transmitted, sold, offered for sale, redistributed, or otherwise used in any way without our prior written permission and the prior written permission of Ou La La Puzzles. 

Access to the Site
Ou La La Puzzles strives to allow access to the Site 24 hours a day, 7 days a week, except in the event of force majeure or an event beyond the control of Ou La La Puzzles, and subject to possible breakdowns and maintenance interventions necessary for the proper functioning of the Site and Services.

Consequently, Ou La La Puzzles cannot guarantee the availability of the Site and/or Services, reliability of transmissions and performance in terms of response time or quality. No technical assistance is provided for the user, whether by electronic or telephone means.

Ou La La Puzzles cannot be held liable in the event of it being impossible to access this Site and/or use the Services. Furthermore, Ou La La Puzzles may be required to interrupt the Site or part of the Services, at any time without notice, all without the right to compensation. The user acknowledges and accepts that Ou La La Puzzles is not responsible for interruptions, and the consequences which may result therefrom for the user or any third party.

Responsibility of Ou La La Puzzles
The information and/or documents appearing on this Site and/or accessible through this Site come from sources considered to be reliable. However, this information and/or documents may contain technical inaccuracies and typographical errors. Ou La La Puzzles reserves the right to correct them as soon as these errors are brought to our attention. It is strongly recommended to verify the accuracy and relevance of the information and/or documents made available on this Site. The information and/or documents available on this Site may be modified at any time, and may have been updated. In particular, they may have been updated between the time of their download and the time when the user becomes aware of them. The use of the information and/or documents available on this Site is done under the full and sole responsibility of the user, who assumes all the consequences that may result therefrom, without Ou La La Puzzles being able to be sought in this capacity, and without recourse against the latter.

Ou La La Puzzles cannot under any circumstances be held responsible for any damage of any nature whatsoever resulting from the interpretation or use of the information and/or documents available on this Site.

Third Party Materials
Certain Services functionality may contain links or connections to, or otherwise make available access to, third-party websites, Services, information, Services, products, or other materials that are not owned or controlled by Ou La La Puzzles (“Third Party Materials”), or allow for the routing or transmission of such Third Party Materials, including via links. When you access or use any Third Party Materials, you are directing us to access, route and transmit to you the applicable Third Party Materials. Your use of Third Party Materials is at your own risk and is subject to any additional terms, conditions, and policies applicable to such Third Party Materials (such as Terms of Service or privacy policies of the providers of such Third Party Materials).

Ou La La Puzzles has no control over, does not endorse, and assumes no responsibility for, any Third Party Materials, including the content, accuracy, validity, timeliness, reliability, completeness, quality, legality, usefulness, safety, or practices of or opinions expressed in any Third Party Materials. In addition, Ou La La Puzzles has no obligation to monitor, verify, censor, or edit the content of any Third Party Materials, and we may block or disable access to any Third Party Materials (in whole or in part) through the Services at any time. In addition, the availability of any Third Party Materials through the Services does not imply our endorsement of, or our affiliation with, any provider of such Third Party Materials, nor does such availability create any legal relationship between you and any such provider. We encourage you to be aware when you leave the Services and to read the Terms of Service and Privacy Policy of each third-party website or service that you access or use. By accessing or using the Services, you release and hold us harmless from any and all liability arising from your access to or use of any Third Party Materials. 

If there is a dispute between participants on this Site or Services, or between users and any third party, including in connection with any Third Party Materials, you agree that Ou La La Puzzles is under no obligation to become involved and you are solely responsible for such disputes.

Couriers
Ou La La Puzzles may from time to time engage third-party couriers (“Couriers”) to facilitate delivery of Products. Couriers are independent contractors and not employees, partners, agents, or joint ventures of Ou La La Puzzles. Ou La La Puzzles shall not be liable or responsible for any delivery services provided by Couriers, or any errors or misrepresentations made by any of them. If you opt to have Products delivered by Courier, you agree to bear responsibility for receipt of Products shipped to the delivery location specified at time of check out. Ou La La Puzzles highly recommends that you provide a secure location where you can physically receive Product(s) (including from a Courier), and Ou La La Puzzles does not bear liability for Products left unattended, by you, a Courier, or otherwise. You hereby acknowledge that Ou La La Puzzles does not supervise, direct, control, or monitor a Courier’s provision of services. Any interactions or disputes between you and a Courier are solely between you and that Courier. Ou La La Puzzles and its licensors shall have no liability, obligation or responsibility for any interaction between you and any Courier.

Entire Agreement
You and Ou La La Puzzles agree that these Terms are the complete and exclusive statement of the mutual understanding between you and Ou La La Puzzles and that these Terms supersede and cancel all previous written and oral agreements, communications, and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that you are not an employee, agent, partner, or joint venture of Ou La La Puzzles, and you do not have any authority of any kind to bind Ou La La Puzzles in any respect whatsoever. 

Information or Complaints
If you have any questions or complaints regarding the Services or about these Terms, you may contact us at contact@oulalapuzzles.fr. If you notice that any Customer is violating these Terms you may contact us at contact@oulalapuzzles.fr. For any questions related to Services, please contact us at contact@oulalapuzzles.fr. Please note that email communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your email correspondence with us.